FAN Support & General Queries

FA Number (FAN)

• What is a FAN?
• I have forgotten my FAN. How do I retrieve this?
• I have used the FAN Finder and I do not appear to have a FAN. How do I create a FAN?
• I no longer have access to the email address linked to my FAN. How do I change it?
• How do I change my email linked to my FAN?

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Education General Information

• How do I book onto an FA Education Course?
• I am affiliated to a football club, how do I claim my discount code?
• What if I have met most but not all of the course criteria - can I still apply?
• I hold the Youth Award and my FAN previously showed me as a Level 3 coach but now shows as a Level 2 why is this?
• I hold the Advanced Youth Award and my FAN previously showed me as a Level 4 coach, but now shows as a Level 3, why is this?

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Coach Education Changes

• What changes have happened to The FA's grassroots coaching courses?
• What if I have not got consistent access to the internet?
• How do I access The FA Community?
• What do I do if I have a complaint about the course changes?
• Are all the new courses going to be digital?

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LCC FAQs

• What’s happened to The FA Licensed Coaches' Club?
• Is it true my real-time coach profile, including my training record, is available 24/7 via my smartphone, tablet or laptop?
• I don’t know any of my login details, what shall I do?
• Why is My Account better than FA Licensed Coach cards?
• Does My Account track if I am up to date with my First Aid and Safeguarding training?

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PFA - How to log on?

• How do I log on
• I have forgotten my FAN. How do I retrieve this?
• How do I change my email linked to my FAN?
• How do I create a FAN?
• How to access your online Safeguarding Children/Introduction to First Aid in Football course?

International Clearance

• What is International clearance?
• Is the process different if the player is under 18?
• How do I contact the Player Status Team?

England Football Learning Hub

• What is the England Football Learning Hub?
• What is the England DNA?
• Where do I find information on England DNA content for 5-11 & 12-16 year old's?
• What do I do if I see an image of myself or my child being used on The Boot Room and would like it removed?

County FA's

• How do I contact my local County FA?

Safeguarding

• Who do I contact if I have a safeguarding concern at my football club?

Certificates

• Replacement Certificates - FA Level 1 and 2 in Coaching Football
• Replacement Certificates

Open Research Conference: Diversity across Coach Education

• What is the dress code for the Open Research Conference day?
• Where is the Open Research Conference event being held and how do I get there?
• Where can we park for the Open Research Conference event?
• What time does the Open Research Conference run?
• Is there a prayer/contemplation room?

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