Wembley Customer Support

Pilot test - This is currently in review and some articles may be uncomplete for the time being.

Ticketing and Match Information
- Do I qualify for a concession ticket?
- When will my tickets be sent to me?
- What is Wembley's ticket refund policy?
- How do I make a group booking?
- England v Czech Republic - Tuesday 11th October
England Supporters Club
- What is the England Supporters Club?
- How do I buy tickets for England home games?
- How many tickets can I buy for England games?
- When will I receive my England home match tickets?
- How do I cancel my England home match tickets?
- I am a disabled member, how do I purchase tickets for England home games?
- Can I re-sell my England match tickets?
- What are caps?
- I purchased a ticket in the general sale, how do I allocate my fan number to the ticket so I can get my caps?
- How do I apply for a mascot place at England games?
- I am a Club Wembley member, do I automatically become a member of the England Supporters Club?
- I am a Club Wembley member recently joined the England Supporters Club, can I get my caps backdated?
- How do I purchase tickets to UEFA EURO 2020?
Job vacancies
- What vacancies do you have at The FA?
The FA's Charity Partner
- Who is The FA's Charity partner?
- Can I make a donation or raffle request to The FA?
Find a club
- How do I join a local football team?
Retrospective action
- How does The FA decide whether to charge a player when they have successfully deceived a match official?
- How does The FA decide whether to retrospectively charge a player for an incident ‘not seen’ by the match officials?
England Supporters Travel Club
- What is the England Supporters Travel Club?
- How do I join the England Supporters Travel Club?
- Can members of the free England Supporters Club upgrade to the Travel Club at any time?
- What does the fee for the England Supporters Travel Club membership cover?
- Why is a security check conducted for England Supporters Travel Club members?
- How long does the England Supporters Travel Club membership run for?
- What are the Terms and Conditions of the Travel Club membership?
- Can I join the England Supporters Travel Club and still purchase disabled tickets?
- How do I buy tickets for England away games?
- When will I receive my England away match tickets?
- Can I cancel my away match tickets?
- How do I buy tickets for England home games?
- When will I receive my England home match tickets?
- How are caps allocated?
- What are caps used for?
- I purchased a home match ticket in the General Sale, how do I get my caps?
- How does my linked junior account receive caps for England games?
- How can I purchase tickets to UEFA EURO 2020?
- How will tickets to UEFA EURO 2020 be allocated?
- Can I buy EURO 2020 tickets from other sources?
- How do I apply for a mascot place at England games?
- How can I track my membership pack?
- How do I receive 10% off Thomas Cook travel insurance?
- I am a Club Wembley member, do I automatically become an ESC or ESTC member?
- Can I sell or pass on my England match tickets?
FA People's Cup
- People's Cup FAQ's
Career information
- Can I find out more about a career at The FA?
Full-Time
- How do I contact the Full-Time team?
Intermediaries
- How can I become an FA Registered Intermediary?
Disciplinary processes
- How does The FA ensure impartiality in its disciplinary processes regards clubs, players and managers?
- How do I check if a player is suspended?
- How do I find out the reasons behind the decision of a disciplinary commission?
FA Vase
- What is The FA Vase?
- What are this season's FA Vase fixtures?
Student research
- Can you help with my student research/enquiry?
Whole Game System
- Who can I contact with a query about the Whole Game System?
Anti-Doping
- What is The FA doing to help prevent doping in football?
Ticket information
- What is e-ticket delivery?
- Where do I select e-ticket delivery?
- Why am I being charged a fee of £1.50 to receive e-tickets?
- What if I don't have access to a printer or iPhone 6 and above?
- Are England away match tickets available for download?
- How do I access my e-tickets?
- I have purchased a ticket from a Third Party website; can I access it through 'My Orders?'
- How do I forward e-tickets on to other people in my group?
- Why can I only add one ticket to my Apple wallet?
- What do I do if I haven't received my e-tickets?
- What format do my e-tickets need to be printed in?
- Do all members of my booking have to arrive together if I have selected e-ticket delivery?
- How do I scan my ticket at the turnstiles?
- What do I do if the barcode does not scan at the turnstiles?
- Will I still receive caps for attending England games if I use an e-ticket?
FA Trophy
- What is The FA Trophy?
- What are this season's FA Trophy fixtures?
Women's Football
- How can I view more information on FA run Women's Football competitions?
Safeguarding
- Who can I contact about a safeguarding matter?
UEFA EURO 2020 tickets
Youth competitions
- How can I view more information on youth football competitions?
Funding
- How do I apply for funding for my club?
FA Sunday Cup
- What are this season's FA Sunday Cup fixtures?
Community Shield
- What is the history of The FA Community Shield?
- How do I purchase tickets to The FA Community Shield?
Autographs & Signed Merchandise
- Can I get any signed merchandise from the England team?
- If I send in my photos or merchandise, can I get it signed?
- Can I get a video message from the England team or manager?
- Can I get a teamsheet?