Submit a ticket
Welcome
Login
FA Support Portal
Solution home
Wembley Customer Support
Enter your search term here...
Search
Wembley Customer Support
Pilot test - This is currently in review and some articles may be uncomplete for the time being.
England Supporters Club
What is the England Supporters Club?
How do I buy tickets for England home games?
How many tickets can I buy for England games?
When will I receive my England home match tickets?
How do I cancel my England home match tickets?
View all (13)
Retrospective action
How does The FA decide whether to charge a player when they have successfully deceived a match official?
How does The FA decide whether to retrospectively charge a player for an incident ‘not seen’ by the match officials?
Find a club
How do I join a local football team?
The FA's Charity Partner
Who is The FA's Charity partner?
Can I make a donation or raffle request to The FA?
Job vacancies
What vacancies do you have at The FA?
Ticketing and Match Information
Do I qualify for a concession ticket?
When will my tickets be sent to me?
What is Wembley's ticket refund policy?
How do I make a group booking?
England v Czech Republic - Tuesday 11th October
Career information
Can I find out more about a career at The FA?
FA People's Cup
People's Cup FAQ's
England Supporters Travel Club
What is the England Supporters Travel Club?
How do I join the England Supporters Travel Club?
Can members of the free England Supporters Club upgrade to the Travel Club at any time?
What does the fee for the England Supporters Travel Club membership cover?
Why is a security check conducted for England Supporters Travel Club members?
View all (25)
Full-Time
How do I contact the Full-Time team?
Disciplinary processes
How does The FA ensure impartiality in its disciplinary processes regards clubs, players and managers?
How do I check if a player is suspended?
How do I find out the reasons behind the decision of a disciplinary commission?
Intermediaries
How can I become an FA Registered Intermediary?
Ticket information
What is e-ticket delivery?
Where do I select e-ticket delivery?
Why am I being charged a fee of £1.50 to receive e-tickets?
What if I don't have access to a printer or iPhone 6 and above?
Are England away match tickets available for download?
View all (15)
Anti-Doping
What is The FA doing to help prevent doping in football?
FA Vase
What is The FA Vase?
What are this season's FA Vase fixtures?
Student research
Can you help with my student research/enquiry?
Whole Game System
Who can I contact with a query about the Whole Game System?
FA Trophy
What is The FA Trophy?
What are this season's FA Trophy fixtures?
Women's Football
How can I view more information on FA run Women's Football competitions?
UEFA EURO 2020 tickets
Safeguarding
Who can I contact about a safeguarding matter?
Funding
How do I apply for funding for my club?
Youth competitions
How can I view more information on youth football competitions?
FA Sunday Cup
What are this season's FA Sunday Cup fixtures?
Community Shield
What is the history of The FA Community Shield?
How do I purchase tickets to The FA Community Shield?
Autographs & Signed Merchandise
Can I get any signed merchandise from the England team?
If I send in my photos or merchandise, can I get it signed?
Can I get a video message from the England team or manager?
Can I get a teamsheet?