Wembley Customer Support

England Supporters Travel Club

• What is the England Supporters Travel Club?
• How do I join the England Supporters Travel Club?
• Why is a security check conducted for England Supporters Travel Club members?
• Can I join the England Supporters Travel Club and still purchase disabled tickets?
• How do I buy tickets for England away games?

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My England Football

• How to join My England Football
• Purchasing tickets for England home games
• How do I cancel my England home match tickets?
• What are caps?
• How do I apply for a mascot place at England games?

Job vacancies

• What vacancies do you have at The FA?

The FA's Charity Partner

• Who is The FA's Charity partner?
• Charity / Donation / Raffle requests

Find a club

• How do I join a local football team?

Retrospective action

• How does The FA decide whether to charge a player when they have successfully deceived a match official?
• How does The FA decide whether to retrospectively charge a player for an incident ‘not seen’ by the match officials?

Ticketing and Match Information

• Do I qualify for a concession ticket?
• When will my tickets be sent to me?
• What is Wembley's ticket refund policy?

Autographs & Signed Merchandise

• Can I get any signed merchandise from the England team?
• If I send in my photos or merchandise, can I get it signed?
• Can I get a video message from the England team or manager?

Ticket information

• What is an e-ticket & what format should I print them?
• Why am I being charged a fee of £1.50 to receive e-tickets?
• I have purchased a ticket from a Third Party website, will my ticket work?
• What do I do if I haven't received my e-tickets?
• What do I do if the barcode does not scan at the turnstiles?

Anti-Doping

• What is The FA doing to help prevent doping in football?

Disciplinary processes

• How does The FA ensure impartiality in its disciplinary processes regards clubs, players and managers?
• How do I check if a player is suspended?
• How do I find out the reasons behind the decision of a disciplinary commission?

Funding

• How do I apply for funding for my club?

Safeguarding

• Who can I contact about a safeguarding matter?

Whole Game System

• Who can I contact with a query about the Whole Game System?

Full-Time

• How do I contact the Full-Time team?

Student research

• Can you help with my student research/enquiry?

Career information

• Can I find out more about a career at The FA?

Youth competitions

• How can I view more information on youth football competitions?

Women's Football

• How can I view more information on FA run Women's Football competitions?