There are a couple of reasons as to why your progress might not have saved:
- Internet connection interruption – if your device lost connection to the internet while you were completing the course your progress also will have been lost. We recommend not using mobile data when completing a course; ideally you should use a wired connection if possible, or a stable wi-fi connection
- Course wasn’t closed properly – make sure you follow the instructions to close the module down as advised. If you just close the window or the browser down then your progress will not save.
You can get further technical help in our online services section - just here.