FA Support Portal

I am unable to launch an online course; what should I do?

You will need to be logged in using your FAN and password in order to complete an FA online course. 

Our online learning performs at its optional level when being completed on a computer using the Google Chrome internet browser. Some of the courses are functional when using a mobile device or different internet browser however if you experience any issues please try a computer with Google Chrome. We're working hard to make all of our courses fully mobile enabled.

The course needs to launch in a new window so please ensure that your browser has the pop-up blocker disabled. If the pop-up blocker remains enabled the online course will be unable to launch. The following links will show you how to disable your pop-up blocker:

Google Chrome

Internet Explorer

Microsoft Edge

Mozilla Firefox


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.