FA Support Portal

I’m not able to use my code at checkout, what can I do?

The first thing to check would be that you meet the required pre-requisites. For the Introduction to Coaching Football Course, to begin Introduction to Coaching Football you must complete BT Playmaker by England Football, which is a completely free online course focused on taking an active role in football. If you haven’t yet completed BT Playmaker, or you’d like to find out a bit more about how it works, you can click here.


For the UEFA C, Prior to registration, you must: be accurately identified, be at least 16 years of age, have completed the 1st4sport Level 1 Award in Coaching Football or the Introduction to Coaching Football Course, be able to communicate effectively in English (this includes listening, speaking, reading and writing), hold an in date FA Level 1 Introduction to First Aid in Football (IFAiF) (previously known as FA Emergency Aid), hold a current certificate for The FA Safeguarding Children Course, The FA Safeguarding Children How We Support or The FA Online Safeguarding Children Recertification, regularly coaching a group of players in England who are aged u7+ and whom regularly play in organised/competitive fixtures in order to complete the assessed project and thus be eligible to complete the qualification.


For the UEFA B, Prior to registration, you must: be accurately identified, be at least 18 years of age, have completed the 1st4sport Level 2 Award in Coaching Football or the UEFA C Course, be able to communicate effectively in English (this includes listening, speaking, reading and writing), hold an in date FA Level 1 Introduction to First Aid in Football (IFAiF) (previously known as FA Emergency Aid), hold a current certificate for The FA Safeguarding Children Course, The FA Safeguarding Children How We Support or The FA Online Safeguarding Children Recertification, regularly coaching a group of players in England who are aged u7+ and whom regularly play in organised/competitive fixtures in order to complete the assessed project and thus be eligible to complete the qualification.

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