FA Support Portal

I’ve completed my Level 2 but haven’t received my certificate, when will it arrive?

It will take up to 12 weeks from the date of completion for your Level 2 for your certificate to arrive.  

Please check your My Account profile to check your Level 2 has been added; if it’s more than 12 weeks from the date of achievement please contact us so we can chase this up for you. You can submit this to us by clicking here and selecting FA Education from the dropdown topic list.  

Please ensure you include your FAN in any communication with us. 

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