FA Support Portal

I have completed a module; however, my progress is not being saved on my learning

There are a couple of reasons as to why your progress might not have saved: 


  1. 1.  Internet connection interruption – if your device lost connection to the internet while you were completing the course your progress also will have been lost. We recommend not using mobile data when completing a course; ideally you  should use a wired connection if possible, or a stable wi-fi connection.  


    2.    Course wasn’t closed properly – make sure you follow the instructions to close the module down as advised. If you just close the window or the browser down, then your progress will not save.  Please click here for information on how to exit a course part way through.

     

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.