We’re sorry that you had problems connecting . All bookings are subject to FA Education's Terms and Conditions - you can view these here, please refer to section 9.
After consulting the Terms and Conditions, if you are unsure whether you are eligible for a refund, or believe you are, please contact us here (from the drop-downs select FA Education – courses – I’m already booked onto a course – Welfare Officers Course) and include details of the issue you faced with, including the date and time of your course so we can look into this for you. Please be aware we can only refund / transfer in line with the Terms and Conditions.
Please submit a ticket using the following:
https://help.thefa.com/support/tickets/new