FA Support Portal

I’ve booked onto the Introduction to Coaching Football course but can no longer attend; what are my options?

When you booked you agreed to certain terms and conditions. The following text is the relevant section relating to cancelling a place on a course. Please note a request to transfer onto another month considered a cancellation and re-book and is subject to these terms. Should you wish to cancel please contact us to inform us of this. 


You shall be entitled to cancel your Enrolment on the Course until the date falling 7 (seven) days starting on the day after you are enrolled on the Course, provided that you hereby acknowledge and agree that you shall cease to be entitled to cancel your enrolment pursuant to this paragraph if we have started to provide services to you in connection with the Course (as set out above and including the booking of accommodation for Residential Courses). Such 7 day period, or shorter period in the event that we start to provide services to you in connection with the Course, shall be the “Initial Cancellation Period”. If you provide us with written notification of your cancellation within the Initial Cancellation Period, you shall be entitled to a full refund of the Booking Fee.  


Following expiry of the Initial Cancellation Period, you shall only be able to cancel your Enrolment subject always to the following cancellation charges: (i) if you cancel your Enrolment more than 8 (eight) weeks prior to the scheduled start date of the Course, we will refund your Booking Fee less an administration fee of £10; (ii) if you cancel your Enrolment between 8 (eight) weeks and 5 (five) weeks prior to the scheduled start date of the Course, we will refund your Booking Fee less the sum of £10.00, plus an additional 25% of the Booking Fee. (iii) if you cancel your Enrolment less than 5 (five) weeks prior to the scheduled start date of the Course, you will not be entitled to any refund, although we may, in our sole discretion, agree to refund part of the Booking Fee in exceptional circumstances. Please note that you will not be able to directly transfer on to an alternative course. 

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