FA Support Portal

I’ve signed in to do the EE Playmaker by England Football but most of the modules are locked - why?

The course has been designed for the modules to be done in a particular order - therefore the next module will only open up if you have fully completed the previous module. 

If you think you’ve completed a module but the next one hasn’t opened, just check the previous one has been done in full by going back into it. If it has been and the next module still doesn’t open clear your cache in your internet settings and try again. This should then unlock the course. 

If you are still having a problem, submit a question to us, selecting EE Playmaker by England Football from the drop-down list and send us a screenshot and your FAN. We’ll then look into it as quickly as possible. 

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