The first thing is to ensure you are using the correct FAN. Use our FAN Finder to check this; if you don't have a FAN, you'll be able to create one.
If you have the right FAN but have forgotten your password, you can Reset your password. This will send an email to the address associated to your FAN and you'll then be able to create a new password.
If you are still having problems contact us using this form - select FA Education in the topic drop down and make sure you give us your FAN in the description box. The team will then come back to you to help.