Third-party ticketing websites and secondary ticketing platforms are not authorised to sell tickets for UEFA EURO 2020. Tickets that are purchased from such sites are invalid under UEFA’s ticketing terms and conditions and will not grant entry to the stadium. Consequently, both The FA and UEFA strongly discourages fans from buying tickets from such websites.
If you have bought tickets from an unauthorised seller (for EURO 2020 or any other football match) and you do not receive them, they are invalid or above face-value, you can do the following:
- File a report online at http://www.actionfraud.org.uk. Ticket fraud is a criminal offence and these sorts of scams are under-reported.
- Report the matter to Consumer Direct who should be collecting statistical information. They can also pass the information on to the Office of Fair Trading. Contact them by phone on 08454 0405 06 or online .
- Contact your bank or credit card company; if you have paid by credit card you will be able to apply for a refund under section 75 of the Consumer Credit Act 1974. If you used a debit card, you may have fraud protection on your account or be able to apply under the chargeback scheme. You should contact your bank or credit card company within 120 days of the incident occurring. We cannot guarantee that you will automatically get your money back as it will initially become a 'dispute' whilst the claim is fully investigated.
A guide to safely buying tickets online can be found here: https://www.getsafeonline.org/shopping-banking/buying-tickets/
The investigation and removal of websites form the internet is a police matter and can be complicated as many of these sites are registered offshore and behind anonymous domain registry services. However, by reporting the matter you will be helping authorities close the site down and prosecute the individuals responsible.