FA Support Portal

I completed a course with a County FA and have not received a certificate; how do I get this?

If you have completed The FA Safeguarding Children Workshop or FA Level 1 Introduction to First Aid in Football (IFAiF) you can download your certificate, using the attached guidance notes. 

For all other courses a certificate will be posted to you. 

FA Level 1 and 2 in Coaching Football certificates are currently taking eight to ten weeks to arrive after all elements of the course, including all online learning, have been completed and marked by the course delivery centre.

For all other courses, certificates will arrive around four weeks after all elements of the course have been completed.

Certificates are sent to the address on your FAN. You can update this in the My Account section of TheFA.com - please use the sign in option at the very top of this page to check and update your address.

If your address is correct on your FAN and you finished your course outside the timescales above please contact us here - selecting FA Education as the Topic. 

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